by Melanie McIntosh

Management

Staffing

• Did you hire enough staff for the holidays?

• Were they adequately trained and knowledgeable?

• Did you have on-call staff scheduled to prepare for busy times while controlling payroll?

• Did you schedule time for cleaning and re-stocking?

Holiday Stress

• Did you have strategies in place to motivate employees and keep a positive atmosphere in your store?

• Did you reward employees for jobs well done?

• Did you provide extra training on dealing with difficult customers, or handling multiple customers?

• Did you maintain break schedules during busy times?

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©2001-2008 Inspire Retail Solutions. All Rights Reserved.

Melanie McIntosh is a retail consultant and owner of Inspire Retail Solutions. She helps independent retailers who are struggling to get more customers in the door.
Is your store appearance actually turning customers away?
Find out more here: http://www.inspire.bc.ca

 

Melanie's articles and interviews have appeared in Retail BC's Retail Connections magazine, Western Home Furnishing Association's Western Retailer, Intimate Apparel Business, Arabian Retailer, Teeze magazine, edplay magazine, and LA Apartment, among others.